you could generate new leads…

What would it mean for your business?

Lead Generation 10% Guaranteed




Idea Factor has created a model for lead generation that is proven and predictable.

10% Qualified Leads Guaranteed!

  • Net New Customers
  • Repeat Business From Existing Customers
  • Win Back Lost Customers

Lead Generation

Proven. Predictable. Repeatable. Measurable. GUARANTEED.

Appointments Booked for our Customers’ Sales Forces and counting…

How can I make this a great call for YOU today?

Idea Factor leads the way to the Gold Standard of Customer Service

Omni-Channel Customer Contact Center

  • English
  • French
  • Spanish
  • Field Rep Connectivity
  • Live Chat
  • Email
  • E-Commerce Customer Service

Complete Customer Connectivity

“How can we make this a great call for YOU today?”

About Our Team


To deliver an unparalleled Customer Service EXPERIENCE every time – bar none!

Idea Factor Inc.

Idea Factor Inc. has been servicing Canada and the United States for more than 25 years.

Our commitment to excellence in Customer Service has awarded us repeat business year after year from both our Global Clients and our Community Clients

Idea Factor Inc. In Action



and Globally

Our Services Include

  • Lead Generation
  • In-Bound Call Center
  • Out-Bound Call Center
  • Customer Care Center
  • Surveys
  • Telemarketing
  • Direct Mail
  • Market Intelligence
  • List Cleaning
  • Broadcast Email
  • Tele-Boosting
  • Loyalty Programs
  • Erosion Programs
  • List Brokerage
  • Kit Preparation
  • E-Commerce Customer Service
  • Social Listening
  • Generated Leads Input to CRM

Lead Generation Services

Lead Generation

Using our proven and predictable model for demand generation we
guarantee 10% Qualified Leads. We get you new customers, help retain existing customers
and reconnect with past customers. Our lazer-focused lead generation includes:

    • Key Decision Maker Names and Titles
    • Mailing Addresses
    • Email with Opt In
    • Mobile Phone Numbers
    • LinkedIn Profiles
    • Key Influencer Names
    • Direct Mail
    • Scripting
    • Telemarketing
    • Appointment Setting
    • Sound files
    • Market Intelligence
    • Statistical Reports
    • RFP Collaboration
    • Calendar Maintenance
    • Appointment Best Practices
    • Competitive Information
    • Target Audience Data Mapping
    • Identify Nurturing Opportunities
    • Granular Information
    • Marketing Expertise in Multiple Industries:
      Transportation, Print, Automotive, Security, IT, OEMs, Manufacturing, and Energy, to name a few.
    • Direct Dialing from your locale
    • Best Practice for Follow up and Engagement Process

Erosion Program

Wonder why you are losing customers?
We can help you find out and win them back.

Direct Mail

Idea Factor Inc. has a unique approach called 3D Disruptive Direct Mail.

The goals are big! Draw attention to your brand and make them smile.

Win Win!


Systematically reaching out to your target audience to create interest and awareness around your brand.

Our team of seasoned professionals will be sure to capture all the details of the conversations they have in order to provide you with the most up-to-date information possible.

Customer Service

Customer Contact Center

More than 25 years of call center experience
Integrated Live chat/E-mail/Phone capablilities
Customized solutions
Comprehensive reporting capabilities
Business to Business and Business to Consumer
Sound Clips for quality call monitoring
Flexibility to support growth
English, French, and Spanish
E-Commerce Customer Service

Loyalty Program

It’s normal for us to ask our customers for many things.

      • Please order from me.
      • Please come to my trade show.
      • Please attend my seminar.

Isn’t it time to say “Thank You”?

A customized program will ensure that you let your customers know
how much you appreciate their business.

Quarterly, monthly- it’s up to you.

Marketing Services


Need information? We can get it!

No matter what your questions are, we probably have asked them before.

Get the information you need about your target audience or customer base.

Market Intelligence

      • Mystery Shopper
      • Customer Satisfaction Reports
      • Competitive Pricing Analysis
      • Employee Testing


Need assistance to drive attendance to your event or webinar?

We can help with that.

Our proven method of multiple contact produces stellar results!

List Brokerage

Business lists for North America are obtained by: Geography, Employee Count and/or specific verticals.

Our List Cleaning Services takes this list one step further with a phone call to obtain the proper Name and Title of the people you most want to speak to.

Don’t hesitate to get in touch


Have a project for us?
Need a quote?
Want to discuss some ideas?

If you would be so kind as to send us an email (, book an appointment
or call us at ( 1-866-384-2158 ),
we’d be delighted to discuss your needs and offer a solution.

North America

Toll Free Phone: 1.866.384.2158
Fax: 1.888.766.6662
Local: 905.319.6400
Local Fax: 905.319.2372


602-1111 International Blvd.
Burlington ON L7L 6W1


PO Box 485, Lewiston NY 14092

Social Media