Idea Factor Blog

Tips for Making Your Call Center a Customer Care Center with Heart







When your Customers call in with an enquiry — do you consider it a Call Center Call or a Customer Care Center Call?

Believe it or not — there is a BIG difference! Read More

5 Musts for Building a Top Inbound Call Center


Your business is growing and your staff are spending more time answering calls than completing what needs to be done to keep your business successful.  It may be time to hire staff that are dedicated to answering these calls so that nothing falls through the cracks and your customer service levels are increased .  Here are the five most important building blocks for making sure you build a superb inbound call center:  Read More