Idea Factor Blog

To Live Chat or Not


Live chat


Do YOU offer Live Chat to YOUR Customers?

You should.

As much as I love the telephone — even the one in the office — we are seeing growing numbers of Consumers and Customers who prefer Live Chat when they are reaching out for information.

Today when Customers and Consumers call — they are far more educated.

They take advantage of all of our great work on our websites and social media participation.

They are part of the wait-less society.

So — having an operator ready to talk thru Live Chat could be the competitive edge you need.

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